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Technical support & upgrades

Get it working better.
Start with the right next step.

A recurring fault, a difficult material, an unreliable setup or a planned upgrade. Work directly with me to establish the problem, agree the scope and carry the work through correction and testing.

Remote & onsite support Upgrade leadership Support your team

Use the scope the machine needs

One problem does not have to become a whole rebuild.

Troubleshooting and tuning

Connect the symptom to the controls, drives, mechanics and setup. Make agreed corrections and check the machine under the relevant conditions.

Focused controls improvements

A sequence, recipe, diagnostic screen, feedback device or drive setting that gets in the way of reliable operation.

Production capability

Work through whether the machine setup, control method or winding arrangement suits the material and the result the plant needs.

Controls and drive modernization

Plan and implement a supportable replacement when the existing architecture, hardware or information limits the machine.

How we work together

Remote when it makes sense.
On site when it matters.

Start remotely where practical

Video, drawings, controls files and machine data can help establish what to investigate. Scheduled remote work may include program review, diagnostics, test planning or changes coordinated with your qualified onsite team.

Go to the machine when the task needs it

Hands-on investigation, physical checks, commissioning and operator development may require an onsite visit. Remote preparation can help define the work before that visit.

The first step is a description, not a travel commitment.

We establish whether IMS is the right fit and who will do what. Before billable work begins, we agree on the work, how it will be billed and when it will happen.

Remote work uses customer-approved access. Changes that can affect machine behavior require agreed procedures and qualified onsite coordination. Availability, response expectations and continuing coverage are arranged separately; this is not a staffed 24/7 help desk.

When a larger upgrade is the right answer

One technical lead who understands the machine.

I can lead the agreed machine-and-controls work and coordinate with your people, selected suppliers and qualified installation contractors.

  1. Define the work.Establish the operating requirements, interfaces, scope and acceptance checks.
  2. Build the controls.PLC, HMI, drive and diagnostic work around what the machine needs to do.
  3. Coordinate and commission.Work through technical interfaces, installation coordination, startup and agreed testing.
  4. Hand the system over.Deliver the agreed files, walk people through the changes and record remaining items.

Installation, specialist engineering, third-party systems and access restrictions are identified in the agreed scope. Ordinary troubleshooting and upgrade work includes appropriate checks; IMS Verify is available for a focused, documented performance study.

Built to be supported

Your people should not have to start from scratch.

Your plant team

Operators and maintenance bring production knowledge, observations and authorized machine checks. They stay involved in the work and understand what changed.

Your qualified local resources

Technicians appointed by the plant use agreed documentation, diagnostics and access. Their role is defined, not assumed to be provided by IMS.

Nick at IMS

Converting-machine judgment, cross-system troubleshooting, controls work and planned remote or onsite support when deeper expertise is needed.

Give the next person a useful starting point.

Agree the readable programs, diagnostic screens, editable IMS-developed files, backups, current revision and practical guidance included in the handover. Identify software requirements and OEM or third-party restrictions.

A walk-through with the people who will use that information matters as much as the file transfer. Follow-on support can be arranged without making the plant dependent on one person for every check.

See the work in production

Two coater modernizations Five duplex rewinders Focused performance checks

Start with the problem

Tell Me What the Machine Is Doing

You do not need a finished diagnosis or a service package. Tell me what is happening, and we will establish the right next step.

Send Nick the Problem
Nick Van DykeRoll-to-Roll Converting Equipment SpecialistIndustrial Machine Specialists LLC920-284-0473 nick@imsconvert.com

Remote and onsite work by arrangement.